Click any hyperlink to navigate to drill down to a details table for any resource or category combination. On Hold: Displays the number of repair orders for the owner that are on hold.Īll the non-zero numerical entry in the columns mentioned above is hyperlinked. Past Due: Displays the number of past due repair orders for the owner.Īging: Displays the number of aged repair orders for the owner. Total: Displays the number of repair orders for the owner in total.Įscalations: Displays the number of escalated repair orders for the owner. Owner: Displays the resources that are assigned the repair orders.
You can choose other organization if required. View Inventory Org: Displays the default organization to which you belong based on your user profile organization. The Repair Order Backlog region displays the following information: Additionally, you can use the Shortcuts section to navigate to the Search Repair Orders page, Create Repair Orders page, and Manage Service Bulletins page.įor more details on the regions, select one of the following:Ī Repair Order Backlog region is a summary table that indicates for each of the resources how many repair orders they own, how many are escalated, past due, aging or on hold. The header of the Repair Manager Portal page is the Repair Order Backlog region and the footer is the Quality Event Watchlist region. Additionally, they can search existing repair orders and save the search queries, if required. Managers can perform a mass-update of ownership, priority, due date, and other values on repair orders.
Repair order manager update#
Managers create new repair orders and/or update existing repair orders. Managers update repair orders to remove escalations, change ownership, change priority, and so on. Managers monitor work orders needing attention or approval and drill down to the details of respective repair orders. Monitor and manage processing exceptions and escalations: System triggers notification for the ones passed aging thresholds and due dates. Managers set aging thresholds for how long repairs are open or in the same status without changing. Managers allocate resources to ensure that the highest priority work is done first and all the work is completed on time. Monitor and manage work backlog and resources: The system triggers workflow notification when the quality thresholds exceed. Managers set quality thresholds for an item regarding the number of repairs during a specified time. Monitor and report product quality issues: The Portal provides instant visibility to bottlenecks and process exceptions and allows you to manage the exceptions quickly.
The Repair Manager Portal provides the ability to monitor and manage the return center from a single screen. Using the Quality Event Watchlist region.This chapter covers the following topics: This chapter outlines the broad set of capabilities that a repair manager performs in the course of normal repair center operations.
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